ProShop FAQ

*Please note that the $5 Flat Rate Shipping offer applies only to GROUND delivery to US addresses - Limited time offer.  Contact Customer Service for more information: http://proshop.patriots.com/contact

 

 

 Discount & Sale Policy [ top ]
We periodically offer promotional discounts and sales.  There is a limit of one discount per purchase. A discount or promotional code cannot be used with other discount offers, coupons, or promo codes. This includes promotional codes, season ticket holder discounts, and any/all other promotions or sales. Management reserves the right to limit any/all discounts, and end promotions at any time.  Promotional/discount codes cannot be used on Game Worn, Autographed, items already marked down, or other select items at managements discretion. Promotion Codes have expiration dates. Not all discounts offered online may be offered in-store. Items already "on sale" or otherwise marked down are not be eligible for further discount. All purchases of sale items are final and non-refundable.
 

Where do I send my questions and comments? Order by Phone? [ top ]

You can either email your question or comment or you can call our toll free number at 1-888-662-PATS (7287). All questions, comments, and orders will be handled through our customer service department.

 

How often is the ProShop website updated? [ top ]

We are constantly updating the website to keep the product line fresh, along with new items, auction items and specials. This is the only site for official Patriots merchandise.

 

What are your hours of operation? [ top ]

Our customer service department is open Monday through Friday 9am to 5pm EST. Our on-line store never closes!

 

Is the Shopping Secure? [ top ]

Yes, shopping at the Patriots Pro Shop is safe and easy. Your credit card number and other personal data will be treated with the highest standards of safety and privacy, and we use the latest security measures to keep it that way. Orders placed on our site are encrypted using SSL technology, so rest assured that your transactions are protected. With SSL implemented on both the client and server, information sent via the Internet can be trusted to arrive to our server only privately and unaltered.

 

How do I know if a product is in stock or if it's back ordered? [ top ]
All products on our website are in stock. In the event that a size or an item goes out of stock or is back ordered you will be notified by email or by phone within 3 business days.
 
Will I receive a confirmation email after I have placed my order? [ top ]

Yes, as soon as you check out and complete your order, you will receive a confirmation email at the address you specified as your email address. You will also receive an email from our warehouse providing you your tracking number so you can track your package!

 

Do you accept international orders? [ top ]

Yes we accept international orders, all funds are paid in U.S. currency. Click here for for more shipping information. Depending on where the item(s) are being shipped, in-stock items usually take 2 to 4 weeks.

 

What forms of payment do you accept? [ top ]

We accept MasterCard, Visa, and American Express. We do not accept C.O.D. orders. Please note that autographed, game worn, and other select merchandise may not be eligible for promotional discounts.

 

Can I change my order after I have placed it? [ top ]

We will do our best to accomodate changes to orders but during high volume periods we may be unable to do so. Most orders are shipped within hours of being placed. Please send us an email so we can determine whether or not the change request can be accommodated. If your order has already been processed, you may return it , in accordance with our return policy. Please follow the return instructions that came with your package.

 

Do you offer customization or personalization of products? [ top ]

We offer Customized Authentic Player Jerseys. Customized and/or personalized products are not returnable.

 

How much do you charge for shipping? Do you ship International? [ top ]

 See Shipping Page for details.

 

What is your Return Policy? [ top ]

When returning an item for a refund, please include the shipping invoice that came with the order, indicate your request for refund, and send to the return address listed below. The payment method used for purchase will be credited back the cost of merchandise within 7 business days of receipt.

 

When returning an item for exchange please write details/instructions for the exchange on the shipping invoice included with the order. Merchandise should be sent to the return address listed below. Please include a $5.00 check or money order payable to NPS, LLC  to cover the delivery of the merchandise you will be receiving in exchange. Please note a good day-time phone number should we need to contact you regarding the exchange. The $5.00 return shipping fee is not necessary when returning merchandise for refund.


*For merchandise received in error (wrong size or incorrect item):

We apologize for any mistakes made in the fulfillment process and will work with you to correct your order. Please send back the incorrect size/item via standard ground shipping to the return address listed below. We will refund your return shipping cost with a credit to the payment method used for purchase and re-send the correct size/item immediately once we have received back. (It is important to note that we are unable to refund the return shipping costs for Next-Day or express shipping.)


 If you have any questions please call us toll-free at 1-888-662-7287 or email us at: onlineproshop@patriots.com.


You may also return goods with the shipping invoice to the Patriots Pro Shop Store located on the north side of Gillette Stadium at One Patriot Place, Foxboro, Mass. We honor returns and exchanges within 60 days of purchase.


We will NOT accept worn or laundered clothing, or any undergarments. Autographed, Game Worn/Team Issued, Customized and Personalized items are not eligible for return, exchange or refund.  Any item that requires a certificate of authenticity may not be returned or exchanged. All refunds are processed within 3 to 5 business days after the returned merchandise have been received.


Return Address:
Patriots Online Pro Shop
75 Washington Street
Foxboro, MA 02035

If you have any questions please call us at 888-662-7287

                                                       

Information About Fraudulent Websites

There have been a number of recent reports of fans who have been victims of fraudulent websites selling counterfeit Patriots and other NFL merchandise.  It is important to know what to look for while shopping online in order to avoid scams.

 

Many sites use the word “Official” in their logo or text even though they have no affiliation with the team.  Access the Patriots ProShop through patriots.com to be sure you are on the actual Official ProShop website.  Shop with trusted vendors you know.

 

Before placing an order on any website, click on the Contact Us, Return Information, or other information pages.  Confirm that there is a phone number or mailing address where you can contact the vendor in event of a problem with your purchase.  

 

Be cautious of sites selling merchandise at prices that seem to good to be true.  Look carefully at the websites you visit.  Misspellings and bad grammar may be a sign of a fraudulent site operating from an international location.

 

If you find yourself a victim of a scam, contact your bank or credit card company immediately.

 

The NFL is actively working to shut down websites that sell counterfeit merchandise.  Shop carefully.

 

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